Shipping policy
Shipping Countries
This shipping policy applies to orders delivered to: United States, Canada, New Zealand, Australia and the United Kingdom.
Below you will find our estimated shipping and delivery times for all orders.
Order Processing Time
Orders are processed within 1–3 business days before shipment.
Estimated Delivery Time
Estimated total delivery time is 6–10 business days.
Please note that delivery estimates include processing and transit time and may vary depending on destination, local carrier operations, customs procedures (if applicable), seasonal demand or other circumstances outside of our control.
Shipping Costs
Flat shipping rate: $4.95 USD
Free shipping on orders above $40 USD.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Where can I find my tracking number?
After your order has been shipped, you will receive an email containing your tracking number.
If you have not received your tracking information or experience issues with tracking updates, please contact us at: support@carla-jewelry.com
Our support team will assist you as quickly as possible.
Unexpected Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to high order volumes, customs processing or carrier disruptions.
If your order exceeds the estimated delivery timeframe, please contact us and we will investigate the shipment and assist where possible.